Working together, we can turn health care challenges into opportunities to reduce risk and streamline care delivery. We’re committed to helping you assess and take actions to limit your risks, improve your patients’ outcomes, and prevent medical professional liability (MPL) claims whenever possible.

Our responsive team includes a diverse set of health care backgrounds—nurses, attorneys, scientists and educators, plus organizational, regulatory and communication experts, and more. We’re here to answer your questions, address issues, share malpractice claim data and offer informed solutions. Solutions that optimize your care delivery, and can boost your bottom line as well. Because we believe good care is good business.

Our team of risk and patient safety consultants are here for you when you need help managing any issue, large or small. Whether it’s timely advice on an unanticipated event, help assessing your risks, patient safety concerns or employee issues, our consultants bring years of expertise and knowledge on a broad range of issues.

Advice anytime

After business hours or anytime, policyholders can sign in and search online in our Bundled Solutions, which include comprehensive resources for trending topics in risk mitigation and patient safety, plus a robust set of training, educational and clinical resources.

Early Intervention

Complaints, miscommunications, medical errors or adverse events can affect both patient safety and your reputation. Our experienced consultants will help you address issues early, document details, or offer guidance on apologies or communication after an adverse event. Our goal is to help you prevent or resolve situations quickly to minimize your risk and create better patient outcomes.

HR consulting

Our consultants can help identify situations in which expert human resource (HR) consultation is needed. Through an arrangement with WJ Flynn and Associates, LLC, we offer our policyholders two free hours of HR consulting when risk management issues include employees.

Organizational self-assessment

Take a self-assessment to help you identify potential gaps in best practices across your organization. Based on your responses, our consultants can help you identify action plans to address your most pressing issues in areas such as patient safety, human resources and provider wellbeing.

Or, search online for answers by browsing our Bundled Solutions—groups of resources developed and curated around hot topics like opioids or team communication. Policyholders can sign in to find sample policies and procedures, plus a wealth of resources to help improve processes, bolster patient safety and minimize risks.

On-site assessment

We’ll come to you! Our consultants are available to conduct in-depth, focused evaluations of risk and patient safety practices at policyholder organizations. Our customized on-site assessments help identify areas of risk, and create actionable plans to help you fix gaps and stay up-to-date on best practices. Our recommendations can help you improve your clinical operations, minimize your risk, implement best practices and more.

Our data analytics team can help you make data-informed decisions, so your actions and strategies become proactive vs. reactive. We leverage a powerful analytics platform specific for mining comprehensive malpractice risk intelligence from our medical professional liability (MPL) claims through our membership in Harvard-based CRICO Strategies’ Comparative Benchmarking System (CBS). CBS is a national collaborative whose members contribute approximately one third of the malpractice claims submitted to the National Practitioner Data Bank.

Because our claims are classified using CRICO’s advanced clinical coding taxonomy, which has been developed and refined over 40 years, we can pinpoint actionable patient safety insights and risk mitigation strategies.

Leverage our risk intelligence and peer benchmarking to strengthen patient safety

Our analytics team works closely with our risk and patient safety experts to analyze claims data for valuable insights and more:

  • Identification of hidden areas of clinical vulnerability and financial loss
  • Benchmarking comparisons between peers
  • Drill-downs into areas of vulnerability to gain a deeper understanding of causal factors
  • Data-informed risk interventions and actionable risk mitigation strategies
  • Customized reports are available to policyholders with adequate MMIC claims history

At MMIC, we see the stress, long hours, paperwork, and near-impossible schedules that physicians and health care teams endure on a daily basis. We’re committed to supporting physicians and other health care professionals in their efforts to be healthy and stay connected to their personal and professional mission and purpose.

54.1% of physicians say they experience at least one of the following symptoms of burnout: emotional exhaustion, feelings of depersonalization, or a low sense of personal accomplishment.

source: Mayo Clinic

To be well means to have good physical and mental health. But wellbeing is a broader, more holistic concept that refers to the balance of your mind, body and spirit. And resilience is the ability to bounce back quickly from adversity.

Policyholders can sign in to access the WellBeing Center.

Resilient, healthy clinicians are more productive, more positive, and give safer care

There’s a link between the wellbeing of health care clinicians and patient safety. When not managed effectively, high levels of personal and professional stress can lead to burnout. And burnout can lead to ineffective teamwork, medical errors, poor communication, patient dissatisfaction and preventable adverse outcomes. Not only can it affect patient experience and safety, it can also affect your reputation, recruitment, and retention.

That’s why we created the WellBeing Center—to give policyholders access to a broad range of relevant and timely resources tailored specifically to health care professionals. The road to wellbeing isn’t always easy, but we’re committed to helping you get there.

Self-assessments

Get access to several short self-assessments that can help you recognize unhealthy patterns of behavior or thinking that can lead to burnout or other issues if not addressed. Most take five minutes or less, and can help you identify a starting point and resources to get the help you need to take care of yourself and improve your wellbeing. Quizzes and questionnaires cover topics such as anxiety and depression, stress levels, substance abuse, holistic health and wellness, and work-life balance.

Courses, conferences and retreats

Our WellBeing Center includes a list of recommended retreats, courses and conferences dedicated to promoting wellbeing among health care provider and staff, so you and your teams can find greater balance, ease and peace of mind.

Books, audio downloads and videos

Find a continually-updated selection of resources, including:

  • CDs on mindfulness, healthy sleep and stress relief
  • Books on improving your relationships, becoming more self-aware, and finding your purpose in life
  • Videos on topics such as empathy, gratitude, releasing shame and tai chi
Support communities

Let us connect you to support groups, online communities, and substance abuse intervention resources by state.